MANAGED SERVICES
Your company’s technology, in the hands of a team that answers
Infrastructure, cybersecurity, support and consulting with a single point of contact. No in-house IT department, no missed calls.
Operaciones
Todo bajo control
Vista ilustrativa del panel
What we cover
IT infrastructure
Network, servers, workstations and cloud. Design, deployment and maintenance.
ExploreCybersecurity
Access protection, backups, awareness and incident response.
ExploreTechnical support
User support with agreed response times and a team that knows your environment.
ExploreConsulting
Technology decisions with judgement: what to buy, what to migrate and what to stop paying for.
ExploreWhat happens when you report a problem
One thread, even when the problem touches network, workstation, backup or provider.
The report arrives
By phone, email or portal. It is logged with company, person and context.
It is classified
Impact, urgency and owner. The SLA starts from minute one.
It is resolved
Remote or on-site, with the asset and history already at hand.
It closes and learns
The record stays, the cause is explained and prevention is decided.
The client sees status, owner and committed time. No need to ask “how is it going?”.
How we work
Assessment
We review infrastructure, risks and pain points with data, not assumptions.
Plan
We propose priorities, investment and a timeline. You decide how far to go.
Delivery
We execute in phases, with agreed windows and without leaving your team offline.
Follow-up
Maintenance, support and regular reviews so the plan keeps making sense.
What the client sees
The service is not a black box: status, tickets and security in the same language.
Product view
Service dashboard
Open tickets, SLA and next actions in one view.
- Service status
- Load and priorities
- Planned actions
FIRST STEP
An honest assessment before selling anything
On the first visit we do not bring a catalogue: we look at what you have, what fails and what can be fixed without replacing everything.
For SMEs that do not want an IT department
Adder Computer has spent 30 years working with companies that need technology to work and do not want to manage it. We handle the urgent and the important, in plain language.
Before you contract
What does a support plan include?
Covered users, channels, hours, response times and scope. Everything is written down before starting; no surprises outside the contract.
Do you work with our current cloud or provider?
Yes. We can take over the full operation or complement an existing provider. The initial assessment decides what makes sense.
Can we start small?
Yes. A security review, a specific migration or a limited support block. You do not need the whole catalogue.
How do we request urgent support?
Through the channel agreed in the contract —phone or portal. The SLA separates real urgency from a planned query.